Shipping policy

Shipping Policy


Last updated: September 2, 2026


Goldfather Jewelry is committed to shipping orders securely and providing customers with clear information throughout the delivery process.


This Shipping Policy applies to purchases shipped by Goldfather Jewelry / Gold Buyers Jewelry INC and should be read together with our Terms of Service and Return & Refund Policy.


1. Order Processing


Orders are processed only after the purchase has been approved, any required identity or payment verification has been completed, and the required payment or deposit has been received.


Certain products may require additional processing time, including:


  • Custom jewelry
  • Special orders
  • Engraved items
  • Resized or altered jewelry
  • Items requiring inspection or preparation before shipment
  • High-value watches, diamonds, or jewelry requiring additional verification


Estimated processing or completion times may be provided when the order is confirmed.


Processing times are estimates unless Goldfather Jewelry specifically guarantees a date in writing.


2. Shipping Confirmation


Once an order has been shipped, we will generally provide shipping confirmation and available tracking information using the contact information provided with the order.


Customers are responsible for providing a complete and accurate:


  • Name
  • Shipping address
  • Email address
  • Phone number


Please review your shipping information carefully before the order is finalized.


3. Shipping Methods and Charges


Available shipping methods, rates, insurance options, and estimated delivery times may vary depending on:


  • Order value
  • Destination
  • Product type
  • Carrier availability
  • Security requirements


Applicable shipping charges will be communicated before the transaction is completed or displayed during checkout where available.


4. High-Value Shipments and Signature Requirements


Because we sell jewelry, diamonds, watches, and other valuable merchandise, Goldfather Jewelry may require additional security measures for certain shipments.


These measures may include:


  • Signature upon delivery
  • Adult signature upon delivery
  • Insured shipping
  • Address verification
  • Delivery only to an approved billing or verified address
  • Pickup at an authorized carrier location
  • Additional identity verification


These requirements are intended to protect both the customer and Goldfather Jewelry.


For shipments requiring a signature, the customer is responsible for making reasonable arrangements to be present and available to receive and sign for the package at the delivery address.


If the customer is unavailable, the carrier may attempt redelivery or hold the package at an authorized pickup location according to the carrier’s policies.


Goldfather Jewelry is not responsible for delays, missed delivery attempts, or additional carrier fees caused by the customer’s unavailability to sign for the package.


Customers should not authorize a carrier to leave a valuable shipment unattended when a signature is required.


5. Delivery Estimates


Delivery dates and transit times are estimates and are not guaranteed unless specifically stated in writing.


Delays may occur because of circumstances outside our reasonable control, including:


  • Shipping carrier delays
  • Severe weather
  • Natural disasters
  • Holidays
  • Customs processing
  • Government actions
  • Transportation interruptions
  • Incorrect or incomplete customer information


Goldfather Jewelry is not responsible for carrier delays or other circumstances outside our reasonable control.


6. Address Changes


Please contact us immediately if you notice an error in your shipping address.


Once an order has been processed or shipped, we may not be able to change the delivery address.


For security reasons, address changes on high-value orders may require additional verification and may not always be permitted.


7. Tracking and Delivery


Customers are encouraged to monitor tracking information and arrange to receive their package when delivery is expected.


A package marked as delivered by the carrier does not automatically prevent us from reviewing a customer concern.


If tracking indicates that a package was delivered but you cannot locate it, please contact us promptly so we can review the circumstances and, where appropriate, assist with a carrier inquiry or claim.


8. Lost or Missing Packages


If a shipment appears to be lost in transit, please contact Goldfather Jewelry as soon as possible.


We may work with the shipping carrier, insurance provider, or other applicable service to investigate the shipment.


Customers may be asked to provide reasonable information or documentation needed for an investigation or insurance claim.


The outcome of a lost-package claim may depend on the carrier’s investigation, applicable insurance coverage, delivery records, and other relevant circumstances.


9. Damaged Packages or Merchandise


Please inspect your package promptly upon delivery.


If the package appears visibly damaged, please photograph the packaging before opening it when reasonably possible.


If merchandise arrives damaged, please contact Goldfather Jewelry promptly and provide:


  • Your order information
  • Photographs of the merchandise
  • Photographs of the packaging
  • Photographs of the shipping label, if requested
  • A description of the issue


Please keep all original packaging while the matter is being reviewed.


10. Incorrect Merchandise


If you believe you received an incorrect item, please contact us promptly.


Do not ship merchandise back without receiving instructions and approval from Goldfather Jewelry.


We will review the issue and provide appropriate instructions.


11. International Shipping


If international shipping is offered for a particular transaction, the customer may be responsible for applicable:


  • Customs duties
  • Import taxes
  • Brokerage charges
  • Local fees
  • Other charges imposed by the destination country


These charges are generally not included in the purchase price or shipping charge unless expressly stated otherwise.


Customs procedures may also cause delivery delays that are outside Goldfather Jewelry’s control.


Customers are responsible for ensuring that the merchandise may legally be imported into the destination country.


12. Refused, Missed, or Undeliverable Shipments


Customers are responsible for providing a valid and deliverable shipping address and for cooperating with any signature or delivery requirements.


If a shipment is returned because of:


  • An incorrect or incomplete address
  • Failure to accept delivery
  • Failure to provide the required signature
  • Failure to retrieve the package from an authorized carrier location
  • Refusal of the package
  • Other circumstances attributable to the recipient


the customer may be responsible for additional shipping charges before the merchandise can be shipped again.


If a package is returned to Goldfather Jewelry because the customer was unavailable to sign for delivery, failed to retrieve the package, or refused delivery, this does not automatically create a right to cancel the order or receive a refund.


Because all sales are final, any refund, exchange, cancellation, or other exception remains subject to our Return & Refund Policy and individual approval by Goldfather Jewelry.


13. Shipping and Final Sale Policy


Shipping problems should always be reported to Goldfather Jewelry so that we can review the situation.


However, a delivery issue does not automatically change our general all-sales-final policy.


Returns, exchanges, refunds, or store-credit requests are reviewed individually according to our Return & Refund Policy.


Do not return or ship merchandise back to Goldfather Jewelry without receiving prior approval and return instructions.


14. Risk of Loss


Goldfather Jewelry takes reasonable steps to package and ship merchandise securely.


Risk of loss and responsibility for a shipment will be determined according to applicable law, the carrier’s records, applicable insurance coverage, and the specific terms of the transaction.


Nothing in this Shipping Policy is intended to limit any rights or responsibilities that cannot legally be limited.


15. Contact Us


If you have questions about shipping or an existing shipment, please contact us:


Goldfather Jewelry / Gold Buyers Jewelry INC


1621 NE 163rd Street

North Miami Beach, FL 33162

United States


Phone: 954-218-7090 or 305-944-1225


Email: info@goldfathermia.com